How many levels of mad are there? Or is it just a constant emotion with no increasing levels? Is it like a color system? Today’s mad level is orange, I repeat, orange. Please stand 10 feet away and be as quiet as possible.
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Anyway, as you can probably guess…today was just a bad day. I kicked off the day mad for personal reasons that I won’t discuss in this blog. But let’s fast forward to my trip to Best Buy to check out this phone that was advertised as being $199 in their catalog this week. I get there and notice the price says it is $229. I ask the woman who is hovering over me why this is. She asks where I saw the price advertised lower. I pulled out the ad and showed her. She tells me that price is only for new Verizon customers and if I already have a contract with them, I’d have to pay $229. I think that’s ridiculous but carry on and ask about some package deals. She gets me all excited telling me I can keep my same plan and what not. Then she drops the bomb. While I’m qualified for a phone upgrade, I can’t upgrade for that price until my contract expires.
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See, the $229 deal is only good with a NEW 2-year contract. In order for me to get this upgrade (a phone with a $400+ value at half it’s cost) would cost me $200 to cancel my current contract, $229 for the phone, and then an activation fee of $100+. Doesn’t make much sense does it? So I ask her when my contract expires. Not until next July! Wtf? I didn’t even want to renew. How the hell am I supposed to know when it renews?! Come June 30th at 11:59 pm I am going to cancel my Verizon contract and take my business else where. This is ridiculous. I’m a current customer who only wants a new phone and yet they make it so incredibly difficult to do so. Why should I keep paying a company that doesn’t keep me satisfied? I don’t plan to.
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I went in there mad. I left angry. Then I headed to the eye doctor to pick up my new prescription. As some of you may recall, I had a a very unpleasant visit at this particular place not too long ago. For the record, they called me this afternoon telling me my glasses were ready. So I head in after work and speak with a man at the front desk. The conversation goes as follows:
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Me: Hi I’m here to pick up my glasses, my name is…
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Crazy Man: Were you called?
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Me: Yes
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C.M.: When?
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Me: Today.
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C.M.: But what time?
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Me: (thinking why does it matter?) In the afternoon.
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- the man digs through boxes of glasses -
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C.M.: Are you sure you were called?
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Me: Uh, yes.
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- he gets up and finds another box with my glasses in them -
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C.M.: Are you sure these are yours?
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Me: (confused) Yes.
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C.M.: They’re bifocals.
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Me: Yes they are.
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C.M.: You look pretty young to have bifocals.
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Listen buddy, I didn’t come here to be judged or whatever, give me my eff’in glasses! Looking all proud he hands them to me and I put them on and find that they’re crooked. (See, my nose is slightly crooked so I need my frames to be adjusted oddly to sit straight on my face). I mention that they’re crooked and told him that I specifically kept MY original frames because they were already adjusted for my head. Surprised he thought somebody “man-handled” my glasses and he straightened them out. Annoyed I asked him to mess them up again for me. After the first try I gave in and left there furious.
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I get home and realize I don’t have my old lenses. I want them because I know I’ll need them. My original visit to this place consisted of a 7-minute exam and the doctor didn’t even know I had bifocals after looking at my glasses twice. Nor did she bother to note that I had an astigmatism. So my glasses are lacking the prism I need. I call about the lenses and am told that I won’t be getting them back because there is a box of lenses with no names. Apparently the guy who brought me my glasses was supposed to bring me my lenses but instead, tossed them into this box. Because they don’t know my original prescription, I can’t get my old ones back.
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I am beyond unhappy with this place and have every intention of making a complaint. Unfortunately now I am stuck with glasses I cannot see out of very well and have to make an appointment with another doctor who is NOT covered by my insurance.
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So thank you very much America’s Best for sucking.
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Here’s to hoping tomorrow is a better day.

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