I apologize for any spelling mistakes. I blame it on the fact that I cannot read the screen.
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Today I went to the eye doctor. Oh boy! Let me just say that normally I visit Lenscrafters. While they are a bit more on the pricey side, I’ve never had any problem with their service. You get what you pay for right? Right! So I go into Eye Store A (not its real name) around 9:02 this morning. My appointment was at 9:15 and some how there were already three people ahead of me. I’m greeted by a girl who looks younger than me (and I look pretty young). We do some tests for my eyes, including that pressure one where they blow puffs of air into your eyes. I told her that generally in the past I settle for eye drops because I can never keep my eyes open for this one. I agreed to try once. Didn’t work. So instead of saying “hey, let’s do the eye drops and make it simple on you,” she tries SIX more times before giving up! Thanks ass.
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Back in the waiting room I’m seated next to a father and son who are talking about the latest phones that are out. The son wants a new phone. The dad said no way, your grades suck and you don’t work, I’m not paying for it. So the kid says he’ll drop out of school to work so he can have this phone. Real smart. I just so happen to get a text and flip open my nifty little LG phone and the son begins whispering about it, forgetting I’m RIGHT there. He also says he can text faster than me. Um…nobody texts faster than me.
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I get called in to see the eye doctor. Within seconds of sitting down her cell phone rings. And rings…and rings. She had to dig through her bag to find it. After she apologized she proceeded to shine a bright light in my eyes, flip a few lenses and then tell me my prescription has changed tremendously. Surprised that my glasses were only a year old, I asked if she was aware that I wear progressive bifocals. “You do?!” she said, astonished by this new tid bit of information. Um, you’re an eye doctor. Shouldn’t you know this?! She takes my glasses and checks them out as if she didn’t believe me, blaming the other woman for “measuring them wrong.” Mmhm. She then sends me out of the room to get my new prescription. My entire exam lasted no more than 7 minutes.
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I ask if I’ll need new frames and the answer is yes. I refuse. I did not come in wanting new glasses. I wanted a check up. 12 frames and an hour and a half later, I still wanted my original frames. This of course would require me leaving them there for 10 days. Hence the reason I’m using my craptacular old glasses that I can’t see out of. Everything is on a slant, when I walk my depth perception is shit and I can’t read if my life depended on it. But the important thing: I can drive!
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The eye doctor nor the person assisting me afterward bothered to ask me anything about my eyes. Nobody is aware of the fact that I have an astigmatism. I have a strong feeling my glasses will need to be corrected because nobody bothered to give me a proper eye exam. I never did get those eye drops for the pressure test. I could have glaucoma! I’m sure I don’t, but it’s the principle! I paid for an eye exam that I didn’t get. They almost charged me $19 for the frames I already owned! I also wrote on my intake form that I suffer from frequent headaches…this was never discussed unfortunately.
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I am very unhappy with this place and will never ever recommend anyone go there nor will I go back there after my glasses arrive. Next time, I will pay full price at Lenscrafters. I don’t care if my insurance will no longer cover it. At least I will be able to see.
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I think you you are right you get what you pay for, but you also should get what you want and be treated with respect next time if you are in Chicago go to Contacts & Specs on Broadway or visit them online at http://www.ContactsandSpecs.com you will always get what you want and more.
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After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person that helped me that day was Peggy. She seemed very knowlegeable and friendly and willing to help me. I told her what I was looking for, the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, uv, scratch resistance-everything! I have Eyemed insurance. She called your lab to see if you have the verilux physio 360 lens and she said that they did. She put it my insurance info in the computer, she put in a generic frame with a cost of $200.00 and supposidly everything I wanted including scotchguard. She gave me a total of $277.00 for everything. She even showed that to me on the computer. I advised her that I had to get my refund back from Eyemasters (since they did not line up the bi-focal properly the glasses were a mess). I kept in touch with her over the next few days to let her know how that process was going. When I got my refund back, I called her and advised that I would like to come in and pick out a frame and purchase the glasses. I double checked again to make sure the price was as quoted as I had done every time I spoke with her. She stated each time that it was. I told her I could come in on Friday (July 10) She stated that she was off that day and that I could speak with her co-worker Sandy that day. My sister and I went up there Friday and I chose a pair of frames that were $220.00 D & G dd5028 in bronze. I wasn’t sure about the color on the temples so I was advised to drive to the Cedar Hill store or the Southlake store to view them in another color or see other frames available. I then drove all the way to Cedar Hill. I live in Mansfield, so this was not close to my home. I arrived at the Cedar Hill location and they were very busy so I had to wait quite a while. They were out of that frame and had ordered a pair in black for another person but it was already sealed and ready to be shipped to another customer. I then left, but was advised that I could go to the North Park Mall location in Dallas to see them and other glasses. That was much, much farther to drive and I didn’t go, it was bad enough that I had wasted time and gas going to the Cedar Hill Location and the trips to the Parks Mall in Arlington. I went back to the Parks Mall location in Arlington on Monday. Sandy was there since Peggy was off work that day too. I decided I would go ahead and get the bronze ones. She looked in the computer for my information, typed in my RX and proceeded to fill my order, did measurements, etc. When she was done, the price was almost $500! I didn’t understand why. I explained that this was not what was quoted to me. She had the manager Charles to look at the order and he advised that I wait until Peggy comes back to work on Tuesday and let her do the order since she would know what she had done. I waited to receive a call on Tuesday, but instead I had to call her. They were busy in the store she stated, and she would call me back in about 30 minutes. 2.5 hours later, she called me. She stated she was still working on it and would call me back. She did call me back and said she realized that she had forgotten to add something to the order and that’s why there is a big difference int he price. So, I have wasted almost a week with this! I’ve wasted time and money driving here and there for her to have misquoted me on the price! Shouldn’t the price be honored since your employee quoted it to me directly and showed that price on your computers!!! I was assured when I spoke with your employees that you were much better than Eyemasters and that you stand behind your products and customer service is your main objective. I’m not seeing it. Sounds too much like a bait and switch to me. I will be posting this letter and my experience with your company around the internet.
I would like for them to honor the price they quoted me for what I requested. Or, they can do it for a even more discounted price or free since this has been such a big inconvenience. I’ve found numerous complaints all over the internet regarding Lenscrafters/Luxottica business practices and how customers are being treated.
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