I recently received an email from JetBlue apologizing for their worst operational week ever in the company’s history. Last week JetBlue experienced unacceptable delays, flight cancellations, lost baggage and other major inconveniences due to winter ice storm that swept through the Midwest before attacking the Northeast.
JetBlue flights had delays up until 11 hours with passengers sitting on the runway mere yards from their gate but unable to get off. Others sat in line waiting for clearance to take off in case the weather let up any time soon. The airline wanted their planes ready to go when the weather calmed down.
In the last few days JetBlue has promised to refund flights and offer free flights to those passengers inconvenienced by this storm. The airline has also issued a Customer’s Bill of Rights
This bill includes notifying customers of cancellations or delays and their cause, vouchers for future travels for a canceled flight and money vouchers for delayed flights. The amount of the voucher depends on the length of the delay.
I think JetBlue is doing a great thing by offering this Bill of Rights. Many airlines experience problems with departure times, etc. and getting any sort of refund is almost more trouble than it is worth. I think more airlines should use JetBlue as an example and motivation to better their customer service. The delays that occurred last week don’t make me think twice about my future business with JetBlue. I am flying to NY with them and will continue to use them until I feel that my customer service needs haven’t been met.
JetBlue is an American-low-cost airline in the Queens borough of New York City. It’s home airport is John F. Kennedy Airport in New York. They recently began offering flights out of O’Hare International Airport in Chicago. They currently offer flights to and from 56 locations.
Here’s to continued success at O’Hare!
